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Billing and Payments

Updated over 3 weeks ago

How Payments Work

The monthly billing for EducateMe services is based on the number of active users in your learning space.

A User counts as active (and is included in your billing) if they:

  • have access to at least one active learning content, such as a course, course library, or learning path

  • are not suspended

The minimum monthly commitment is 150 USD, which covers up to 50 active users.

First Payment Cycle

When you upgrade to a paid subscription, you’ll be charged 150 USD as your initial payment.

Next Payment Cycles

If you exceed 50 active users in a month, you'll be charged an additional 3 USD per user for each new user over that limit. This overage is added to the next month’s invoice.

Example

You have 100 active users in a given month:

  • You pay 150 USD for the first 50 users (minimum commitment)

  • You have 50 extra users, billed at 3 USD each

  • 50 × 3 = 150 USD

Total for the month: 150 + 150 = 300 USD


How to Download Invoices

To download invoices in EducateMe, follow these steps:

  1. Go to Organization Settings → Billing tab.

  2. Select the invoice you need and click Download.

You can also use Stripe to access and download invoices:

  1. Click Manage Subscription on the Billing page.

  2. Under Invoice History, choose the invoice you want.

  3. You’ll be redirected to Stripe, where you can download the invoice, receipt, and view payment details.


How to Update Your Payment Method

You can change the payment method used for your EducateMe subscription.

To update your payment method, follow these steps:

  1. Navigate to Organization Settings → Billing

  2. Click Manage Subscription

  3. In Stripe, go to the Payment Method section

  4. Click Add Payment Method and enter your new card details

  5. Set the new method as your default

See pricing details on EducateMe pricing page.


FAQ

Q: What is the refund policy?

A: EducateMe does not provide refunds for subscriptions. If you have any questions or concerns about charges or billing, please reach out to our support team for assistance.

Q: What if I have more than 50 users?

A: You’ll pay 150 USD for the first 50 users, and 3 USD per each additional active user.

Q: Who is an active user?

A: A user is considered active if they are a team member with access to the platform or a learner who is assigned to active learning content, such as a course, course library, or learning path.

Q: Can I update my payment method?

A: Yes. Go to Organization Settings → Billing, click Manage Subscription, and update your payment method in Stripe.

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