How do payments work?
EducateMe charges are based on the number of active users in your learning space.
A user counts as active if they:
Have access to at least one active learning content (course, library, or learning path)
Are not suspended
Monthly Pricing
Minimum monthly commitment: $79 for up to 40 active users
Additional users: $2 per user per month
Example: You have 50 active users (first 40 users: $79 + extra 10 users × $2 = $20) = $99
Payment Cycles
When you upgrade to a paid subscription, you are charged the total of your chosen plan. Your billing cycle begins on the date of payment.
First Payment
You are charged the plan price upfront.
Example: Paid on November 1 — $79 for up to 40 users.
Following Months
Any users above the included limit are billed as overage, added to the next month’s invoice.
Example: If you have 45 users next month:
First 40 users: $79
Extra 5 users × $2 = $10
Total for the month: $89
How to download invoices?
To download invoices in EducateMe, follow these steps:
Go to Organization Settings → Billing tab.
Select the invoice you need and click View invoice and download it.
You can also use Stripe to access and download invoices:
Click Manage Subscription on the Billing page.
Under Invoice History, choose the invoice you want.
You’ll be redirected to Stripe, where you can download the invoice, receipt, and view payment details.
How to update your payment method?
You can change the payment method used for your EducateMe subscription.
To update your payment method, follow these steps:
Navigate to Organization Settings → Billing
Click Manage Subscription
In Stripe, go to the Payment Method section
Click Add Payment Method and enter your new card details
Set the new method as your default
See pricing details on the EducateMe pricing page.
FAQ
Q: What is the refund policy?
A: EducateMe does not provide refunds for subscriptions. If you have any questions or concerns about charges or billing, please reach out to our support team for assistance.
Q: Who is an active user?
A: A user is considered active if they are a team member with access to the platform or a learner who is assigned to active learning content, such as a course, course library, or learning path.
Q: Can I update my payment method?
A: Yes. Go to Organization Settings → Billing, click Manage Subscription, and update your payment method in Stripe.