How payments work
The monthly amount to be charged for EducateMe services primarily depends on the number of active learners.
A learner is included in the total headcount for billing if they:
have access to the active course
are not suspended
The minimum commitment per month is 100 USD that covers 40 learners.
The first payment cycle
Upon upgrading to the paid subscription plan, you will be charged 100 USD only.
Next payment cycles
If you have more than 40 learners during a month, we will charge an additional 2.50 USD each and include it in the next month's invoice.
Example
Example
During the month you have 100 learners. The next invoice will be 100 USD (the minimal commitment) + 60 learners as an overcharge * 2.50 USD. The total monthly amount will be 250 USD.
How to download invoices
To download invoices in EducateMe, follow these steps:
Navigate to Organization Settings → Billing tab
Choose the needed invoice from the list and click Download
Also, you can download invoices via Stripe, our payment processing partner:
Click Manage subscription on Billing page
Navigate to Invoice history and pick the invoice
you will be redirected to a new page where you can download invoice and receipt and view invoice and payment details
How to update the payment method
You can change the payment method used for your EducateMe subscription.
To update your payment method, follow these steps:
Go to Organization Settings → Billing tab
Click Manage Subscription to get redirected to Stripe, our payment processing partner
Click Add payment method in Payment Method section
Specify your new credit card details and set it as default
See pricing details on EducateMe pricing page.
What is the refund policy?
What is the refund policy?
We offer a 30-day refund policy.
Is it possible to pay via invoice instead of the credit card?
Is it possible to pay via invoice instead of the credit card?
No, currently subscription purchase is processed via credit card charge only. Please contact our support team in case of doubts.