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Billing and Payments
Billing and Payments
Updated over a week ago

How payments work

The monthly amount to be charged for EducateMe services primarily depends on the number of active learners.

An active learner is a learner that performs an action on the platform during the monthly billing cycle.

The minimum commitment per month is 50 USD that covers 20 active learners.

The first payment cycle

Upon upgrading to the paid subscription plan, you will be charged 50 USD only.

Next payment cycles

If you have more than 20 active learners during a month, we will charge an additional 2.50 USD each and include it in the next month's invoice.

Example

During the month you have 100 active learners. The next invoice will be 50 USD (the minimal commitment) + 80 active learners as an overcharge * 2.50 USD. The total monthly amount will be 250 USD.


How to download invoices

To download invoices in EducateMe, follow these steps:

  • Navigate to Company Settings โ†’ Billing tab

  • Choose the needed invoice from the list and click Download

Also, you can download invoices via Stripe, our payment processing partner:

  • Click Manage subscription on Billing page

  • Navigate to Invoice history and pick the invoice

  • you will be redirected to a new page where you can download invoice and receipt and view invoice and payment details


How to update the payment method

You can change the payment method used for your EducateMe subscription.

To update your payment method, follow these steps:

  • Go to Company Settings โ†’ Billing tab

  • Click Manage Subscription to get redirected to Stripe, our payment processing partner

  • Click Add payment method in Payment Method section

  • Specify your new credit card details and set it as default


See pricing details on EducateMe pricing page.


What is the refund policy?

We offer a 30-day refund policy.

Is it possible to pay via invoice instead of the credit card?

No, currently subscription purchase is processed via credit card charge only. Please contact our support team in case of doubts.

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