Every platform user is assigned one of the following roles: Admininstator, Instructor, or Learner.
Together, Admins and Instructors form the Team responsible for creating, managing, and delivering learning experiences.
Administrator
Admins have full access to the platform and are responsible for managing the entire organization. Their permissions include (but are not limited to):
Managing company billing
Setting up custom platform branding
Configuring Zoom integrations
Viewing organization-wide analytics
Managing the Team (Admins and Instructors)
Overseeing all courses
Accessing and managing the full Files Library
Admins serve as the main coordinators of the learning environment.
Instructor
Instructors focus on course delivery and learner engagement. Their permissions include:
Managing assigned courses, including creating events, quizzes and assignments
Creating new courses
Accessing or editing the Files Library, if granted by Admins
Important: Instructors typically review and provide feedback on Learner submissions.
To learn how to add Instructors to your organization, see: how to invite and manage team
Learner
Learners are invited by Admins or Instructors and are the end users of the platform. Their role is to complete assigned learning activities. Learner permissions include:
Accessing and downloading assigned learning content
Joining events and viewing recordings
Completing assignments and quizzes
Leaving feedback on content and sessions
Interacting with peers via in-app communication channels
Accessing the Files Library, if enabled by Admins/Instructors.
FAQ
Q: Can a user have two different roles at the same time?
A: Yes, user can have two accounts with different roles.
Q: Can Instructors see all courses in the organization?
A: No. Instructors only have access to the courses they are assigned to. Admins can control and update these assignments at any time.