Knowledge Hub
A structured space for internal know-how, FAQ’s, and quick-reference content.
Knowledge Hub is ideal for teams looking to centralize important information like policies, training guides, or internal FAQs outside of traditional courses. Whether you're supporting onboarding, compliance, or another type of training, the Knowledge Hub helps learners easily access and search through structured content at their own pace.
The Knowledge Hub offers a more flexible, self-directed experience that learners can explore anytime.
Please watch our quick tutorial to find out more:
Overview of how it works:
Organizing content with folders
The Knowledge Hub uses a tree structure, allowing you to organize content by topic, team, or project. Each folder can hold multiple articles, and you can nest folders to reflect your organization’s structure.
You can easily create folders by clicking New folder and begin uploading content right away.
Creating and editing articles
Inside each folder, you can publish articles including text, images, videos, PDFs, and embedded content. These are ideal for things like safety protocols, product updates, or soft skill guides.
The built-in article editor supports clean formatting, and it helps learners dive deeper into connected topics.
Managing access by tags
Control visibility of folders and articles using tag-based access. For example, you can create a folder visible only to users tagged as “Managers” or “Onboarding.”
To manage access, click the Access button, choose Available by tag, choose a tag, and click Save.
When to use the Knowledge Hub?
Share reusable how-to guides and SOPs
Publish compliance documents or HR policies
Support self-paced onboarding with quick articles
Make company knowledge accessible
Add FAQ’s and troubleshooting tips
FAQ
Q: How does access to the Knowledge Hub work?
A: Click Access in the top right corner to see the options. Select Available to all learners to make it visible to the learners. To restrict visibility, you can assign access tags so that only learners with the specified tags will be able to see that content. By default, it is set up to None, making it invisible for learners.
Q: Can I include videos and files in articles?
A: Yes! Articles in the Knowledge Hub can include text, images, videos, PDF files, and even embedded content, making them perfect for multimedia learning and internal documentation.
Q: How is this different from a course or learning path?
A: Courses and learning paths are structured for sequential learning. The Knowledge Hub is meant for on-demand access to reusable content like a team wiki or FAQ.
Q: Can I track who reads or interacts with articles?
A: No. The Knowledge Hub is designed for discoverability rather than completion tracking.