The Feedback feature allows you to collect valuable insights from Learners about the activities they complete. This helps improve your learning content and delivery.
How to ensure learners share their feedback?
You can prompt Learners to leave feedback on the activity once it is completed.
Go to Activity Settings in Course Program to ensure that Ask students for feedback about the activity option is enabled:
Note: This setting is enabled by default for all newly created activities in the program.
How to manage feedback in the course settings?
On the course General Settings page, there is a Feedback toggle that allows you to enable or disable feedback by default for all new lessons and events in the course. This helps standardize the learner experience across the program.
Open the course.
Go to General Settings.
Ensure that Feedback is enabled:
Learners are then asked to leave feedback, their rating, and comments, once an activity is finished.
How to review feedback
Go to the Feedback tab on the left side bar.
Set filters per period, activities, and reactions. You can choose multiple programs, courses, and reactions at once.
Commented feedback is sorted chronologically - from the newest on top to the oldest on the bottom.
Note: Instructors can review feedback only for courses they're assigned to.
Set filters per period, programs, courses, and reactions. You can choose multiple programs, courses, and reactions at once.
Commented feedback is sorted chronologically - from the newest on top to the oldest on the bottom.
Note: Instructors can review feedback only for courses they're assigned to.
How to review feedback for an activity?
In the Program
You can review feedback for each separate activity in the Program by heading to Programs → Activity Overview → Comments tab in an Activity:
Feedback tab in an Activity displays feedback from all cohorts throughout the entire period.
in Feedback
Alternatively, the per-activity feedback can be reviewed on the Course Feedback page. Navigate to the course → Feedback page on the left side bar:
How to download Feedback’s data?
Open the course.
Go to the Feedback page.
Click the Export button to download the data.
What is the satisfaction rate?
The Satisfaction Rate is visually represented as a percentage gauge and reflects the CSAT score (Customer Satisfaction Score). It helps measure learner satisfaction and identify areas for improvement in your courses.
In the example below, the 86% satisfaction rate is based on learner reactions, with most participants selecting positive feedback:
The formula used to calculate the CSAT score is:
CSAT Score = (All positive feedback / All responses received) × 100
In this case:
(1 + 2 + 4) / 7 × 100 = 86%
Use this metric to monitor learner sentiment and guide continuous course improvement.
FAQ
Q: Can I download feedback data?
A: Yes. You need to navigate to the needed courses and the Feedback page. Click on the exporting button to download the data.
Q: Can I make feedback mandatory in a program?
A: No. Providing feedback is completely optional for learners. They are encouraged but not required to share their thoughts after completing a lesson or attending an event.
Q: Why can’t I see who left the feedback?
A: Learners have the option to submit their feedback anonymously. This feature is designed to promote honest and open feedback and cannot be disabled by Admins or Instructors.
Q: Can I respond to learner feedback?
A: While direct replies within the feedback interface aren't supported, you can address recurring comments or communicate with learners through the Community Channel or by comments in a submitted Assignment.