The Feedback feature in EducateMe allows you to collect meaningful insights from learners after they complete activities. This helps you understand what works well, identify learning gaps, and continuously improve your training programs.
How to encourage learners to share feedback
EducateMe can prompt learners to leave feedback immediately after completing an activity. To enable prompts:
Open your Course Program.
Select an activity.
Open Activity Settings.
Make sure Ask learners for feedback about the activity is enabled:
Note: This setting is enabled by default for all newly created activities in the program.
How to manage feedback in the course settings?
You can control feedback settings for all activities across a course from the General Settings.
Open your course.
Go to General Settings.
Enable the Feedback toggle.
This ensures feedback is requested by default for all future lessons and events in the course, helping maintain a consistent learner experience.
How learners provide feedback
After finishing an activity, learners can leave:
A reaction (emoji-based rating)
Optional written comments
They may also submit feedback anonymously.
Reviewing feedback
Go to the Feedback tab on the left sidebar.
Set filters per period, activities, and reactions. You can choose multiple programs, courses, and reactions at once.
Commented feedback is sorted chronologically - from the newest on top to the oldest on the bottom.
Note: Instructors can review feedback only for courses they're assigned to.
Set filters per period, programs, courses, and reactions. You can choose multiple programs, courses, and reactions at once.
Commented feedback is sorted chronologically - from the newest on top to the oldest on the bottom.
Note: Instructors can review feedback only for courses they're assigned to.
Reviewing feedback for a specific activity
In the Program
You can review feedback for each separate activity in the Program by heading to Feedback tab in an Activity. It displays feedback from all cohorts throughout the entire period:
Comments tab in an Activity displays feedback from all cohorts throughout the entire period.
Alternatively, the per-activity feedback can be reviewed on the Course Feedback page. Navigate to the course → Feedback page on the left side bar:
Exporting feedback
Open the course.
Go to the Feedback tab or page.
Click the Export button to download the data.
What is the satisfaction rate?
The Satisfaction Rate is visually represented as a percentage gauge and reflects the CSAT score (Customer Satisfaction Score). It helps measure learner satisfaction and identify areas for improvement in your courses.
In the example below, the 86% satisfaction rate is based on learner reactions, with most participants selecting positive feedback:
The formula used to calculate the CSAT score is:
CSAT Score = (All positive feedback / All responses received) × 100
In this case:
(1 + 2 + 4) / 7 × 100 = 86%
Use this metric to monitor learner sentiment and guide continuous course improvement.
Expert Tip: Enable feedback prompts for all core learning activities. Consistent feedback collection gives you a holistic view of learner experience and helps you identify improvement opportunities faster.
FAQ
Q: Can I download feedback data?
A: Yes. You need to navigate to the needed courses and the Feedback page. Click on the exporting button to download the data.
Q: Can I make feedback mandatory in a program?
A: No. Providing feedback is completely optional for learners. They are encouraged but not required to share their thoughts after completing a lesson or attending an event.
Q: Why can’t I see who left the feedback?
A: Learners have the option to submit their feedback anonymously. This feature is designed to promote honest and open feedback and cannot be disabled by Admins or Instructors.
Q: Can I respond to learner feedback?
A: Yes. You can click Reply under the learner's comment.